Clinic Policies

Missed Appointments, Late Cancellations & No Shows 

We require a 24-hour cancellation notice by phone if you are unable to keep your appointment. Failure to give the required notice will result in a no-show fee of $35. Further appointment bookings may be suspended until the fee is reconciled.

Note: Fees are waived if, at the time of your visit, you are in the emergency room, admitted to a hospital, a detox centre or a correction facility. 

Code of Conduct

Our clinic has a zero tolerance policy in place regarding verbal abuse and displays of aggression directed towards staff, be it in person, via telephone conversation, email or regular mail.  Individuals violating any of the above will be immediately denied service, will be asked to leave the clinic.  Depending on the circumstances, criminal charges may also be laid. 

Termination of patient-physician relationship

We reserve the right to terminate the patient-physician relationship under the following circumstances:

• If we feel threatened in any way by a patient.

• If a patient refuses to pay for 2 or more “no-shows” fees.

• If breach of trust has occurred.

• Any other circumstance which compromises the integrity of the patient-physician relationship.